Airbnb to Ensure Tenant Safety by Validating Listings
After the news of shooting at a Halloween party in a California rental, Airbnb has announced plans to validate all of its listings. The move is an addition to the many other safety upgrades recently introduced by the firm. On November 2, Airbnb banned rentals of its properties for party purposes.
The party was attended by more than 100 people at an Airbnb house in California. Police reported three victims dead on the spot and two injured gave up on life after fighting for several hours in the hospital. As of now, the police have not been able to arrest anyone.
Early in October, a news site, Vice News revealed that a lot of misleading and false information was posted on a rental site.
In order to secure its years built reputation, Airbnb will now review every property before December 2020. Speaking at The New York Times DealBook Conference, CEO Brian Chesky said, “Airbnb will ensure that 100% of its 6 million home rental listings worldwide will be verified by the end of next year.”
For this purpose, Airbnb will be using some company employees and its user community. As promised by Chesky, “We’re going to make sure we can stand behind every single listing, every single host, to make sure that every single listing is accurate,’ including the photos, address, and the host’s identity.
Apart from this, Airbnb is going to introduce the concept of “guest guarantee” soon. This new launch will promote transparency in rental dealings. Chesky clarified the process at the conference, claiming “If you check into an Airbnb and it isn’t as it was described online, the company will either find you a new one of greater or equal value, or, if unavailable, will refund 100% of your payment.”
Insisting on how important customer safety is for Airbnb, they have initiated a 24/7 Neighbour Hotline, wherein a rapid response team trained by police chiefs will be present to help customers timely. As per sources, the hotline will be launched globally by 2020 and in the US by the end of 2019.
In another change of policies, Airbnb will keep a careful check on each high-risk reservation as in when a person living in the same city books a 10-room-home.
Meanwhile, the residents of New Jersey have voted to impose greater regulations and rules on short term rentals. This might tarnish the presence of Airbnb in the city.
Post the unexpected Halloween party incident, the safety measures introduced by Airbnb will bring out a positive change in the rental industry and force competitors to bring key changes in their functioning. Airbnb, as stated by Chesky, believes that there is a limit to what technology can achieve and so we need humans to review it and hence the hotline.
The incident has definitely spotted the reputation of the firm. However, it remains to be seen if the modifications introduced will be implemented properly to ensure safety of Airbnb customers or not.
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